At Trioostar.com, we are committed to providing quality products including rangoli stencils, wall hangings, keychains, art and craft items, home décor products, and other creative accessories. Customer satisfaction is important to us, and we aim to make your shopping experience smooth and reliable.
Return Eligibility
You may request a return, replacement, or refund if:
You receive a damaged or defective product
You receive a wrong product
The product is missing parts or accessories
The request is made within 3 days of delivery
To be eligible for a return:
The product must be unused and in original condition
Original packaging, tags, and accessories must be included
Proof of purchase/order ID is required
Unboxing Video Requirement
To process any return or replacement request, customers must provide:
A clear unboxing video
Product photos showing the issue or damage
The unboxing video must clearly show:
The sealed package
Opening process
Product condition after opening
Requests without proper proof may not be approved.
Replacement Policy
If your request is approved:
We may arrange pickup through our courier partner
Replacement products will be shipped within 7–10 working days, subject to availability
Replacement will be provided at no additional cost for eligible cases
Refund Policy
Refunds are applicable only for approved returns or cancelled orders.
After the returned product is received and inspected:
Refunds will be processed within 7–10 working days
Refunds will be credited to the original payment method
Bank or payment gateway processing time may vary
Order Cancellation
Orders can be cancelled only before shipment.
Once the order has been shipped, cancellation requests may not be accepted.
Non-Returnable Products
The following items are not eligible for return or refund:
Customized or personalized products
Used or damaged products after delivery
Products returned without original packaging
Products damaged due to misuse or improper handling
Clearance sale or discounted items (if applicable)
Shipping Charges
Shipping charges are non-refundable except in cases where:
Wrong product was delivered
Product arrived damaged
Manufacturing defect is confirmed
Late or Missing Refunds
If you have not received your refund after the mentioned processing period:
Recheck your bank account
Contact your bank or payment provider
If the issue still continues, contact our support team
Contact Us
For return, refund, or replacement requests, please contact us through our website:
Trioostar.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be updated on this page.returns.
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